SalesLogix Sales id the premier Customer Relationship Management (CRM) system. SalesLogix Sales helps companies effectively and efficiently manage the customer relationship process of gathering and using information about customers to build customer loyalty and increase customer value.
What is Customer Relationship Management?
CRM software improves employee efficiency, allows you to gain a complete view of your customer at any time and has advanced reporting functionality which provides a crucial basis for sales planning, marketing investment and tracking. It helps you understand the buying habits and preferences of your customers and prospects so you can:
1.Build and strengthen relationships with customers to keep them coming back.
2.Provide value-added services that are difficult for competitors to duplicate.
3.Improve your product development and service delivery processes.
4.Increase your staff awareness of customer needs
5.Reduce customer frustration by not asking the same questions over and over by effectively integrating your marketing, sales and customer service functions, a good CRM system makes it easier for everyone inside your company to work together and share critical information.
Why Use SalesLogix?
SalesLogix Sales heps clients to manage all aspects of the sales cycle and customer relationship. In addition to tracking contacts, accounts, opportunities, and activities, SalesLogix Sales provides tools for reporting, forecasting, automating process, managing marketing campaigns, responding to voice and e-mail messages, accessing Web Information specific to your contacts, accounts, and opportunities. System administrator to meet the specific needs of client’s business can customize SalesLogix views and features.
Features of SalesLogix
Marketing Automation
SalesLogix Marketing provides end-to-end marketing campaign management and sophisticated analytical tools designed to identify an organization most profitable customers and shorten the sales cycle. From a single view, users can examine campaign tasks, objectives, calls-to-action, budget response rates and forecasted versus actual sales results for each campaign in real time. By capturing rich, timely data from customer interactions across an organization, you can develop and execute meaningful marketing programmers that drive results.
Customer Service
SalesLogix Customer Service provides the advanced issue tracking and resolution tools you need to quickly resolve customer questions, issues and requests, and deliver a high-quality customer experience. From within a service ticket, you can search for solutions or schedule activities such as phone calls, meetings or to-dos to follow up on open issues.
Enhanced Support
The sales and marketing teams deliver customers to a business, but customer support keeps them for the long haul. With the costs of acquiring new customers 5-10 times higher than retaining existing customers, support solutions designed to help foster lasting relationships with customers have a tremendous impact on the bottom line. With SalesLogix Support, you can manage call and defect tracking, service contract renewals and return material authorizations (Rams). SalesLogix also provides escalation alerts via phone, email or pager, based on pre-defined business rules. As with SalesLogix Service, the Web Customer Portal enables customers to view, add or edit tickets and submit comments or attachments to ensure the highest level of support.
Mobility
SalesLogix Mobile extends CRM capabilities to mobile devices, delivering functionality with the real time convenience of wireless. It enables account, contact, opportunity, and ticket management from handheld devices so employees have access to the most up to date customer information, whether in the office or on the road.
Business Alerts and Workflow
SalesLogix addresses organizations need to stay informed of all critical business opportunities, with the following components:You define your key business criteria; SalesLogix Knowledge Sync monitors data proactively and sends alerts when conditions are met.
SalesLogix Business Alerts
If a critical event or condition that may impact business performance or customer satisfaction is identified – for example, a complaint email SalesLogixBusinessAlerts automatically responds by sending notification messages, distributing reports, updating applications with new information and more. All this can be done via email, fax, pager, PDA, mobile phone and/or Web browser.
SalesLogix email Response
Following a prospects request for information on a company website, that prospects data is added (or updated) in Sage SalesLogix; SalesLogix Email Responses ends a personalized message back to them. Then, a SalesLogix Business Alert is sent to a sales rep or any other employee(s) to notify them that this prospect has Requested information. Activities such as scheduling a meeting or sending a literature kit may also be Automatically initiated based on pre-defined business processes .SalesLogix Support users can Also add SalesLogix Integrated Service Alerts, a package of customer support-related events And email responses.
Reporting and Analysis
Sales, marketing, and service teams constantly record and update customer information in SalesLogix. However, creating new reports on the fly without technical resources can be challenging. With SalesLogix Pivot Reporter, any user can quickly create customized‘pivot-style reports without any special report writing or database skills. You can create pipeline reports grouped by sales person or team, marketing lead source and campaign status reports, support ticket metric reports, and more. Simply drag and drop fields or modify one of over 20 sample reports to meet your organizations specific reporting needs. For additional flexibility, you can also export reports to Microsoft Excel
Key benefits for all users of SalesLogix
Front and back office integration
Integrating front and back office systems is the simplest way for your organization to maximize your Overall IT investment. By linking its CRM system with other back office applications such as accounts, you can enjoy increased flexibility, sales and staff productivity. Sage SalesLogixintegrates with leading accounting and business management software, including several Sage applications. The result? Greater customer insight to help you make informed business decisions. This integration enables you to:
- quickly identify cross-sell and up-sell opportunities
- easily access payment history information
- identify additional purchasing power or lack of identify availability of products for sales
- quickly assist customers with order status
- generate more accurate quotes and proposals SalesLogix high level of integration empowers users throughout your organization from sales and marketing to finance to support and shipping – to Work together efficiently in the business of building profitable customer relationships.
Enhanced customer service
SalesLogix provides a 360-degree customer view via consolidation of information from sales, marketing, customer service and support, and the integration of front and back office applications. Users can resolve customer questions, issues and requests quickly for a high-quality customer experience and also capitalise on new selling opportunities. Furthermore, SalesLogix Web Customer Portal extends service delivery through 24×7 self-service solutions, reducing the time and resources it takes to support customers.
Increased sales and marketing performance
Sage SalesLogix automates key aspects of the selling cycle, increasing productivity. It maximizes team selling effectiveness with advanced sales tools and enables users to make informed decisions based on accurate visibility into the sales pipeline. The software also identifies and targets the most profitable prospects, manages and tracks all aspects of campaigns in one place, and analyses campaign ROI to increase marketing efficiency. With SalesLogix, you can focus your strategy and resources on programs that deliver business results.
Advanced flexibility
Sage SalesLogix is flexible and scalable enough to meet your business needs now, and as they Evolve. It can be deployed in a number of ways across your organization :
1.Using the standard Windows application or the fully-featured Web client version
2.Online, or offline using synchronization On mobile and hand-held devices Furthermore, SalesLogix delivers an industry-leading development environment common across all these deployment options.
